Support testing and validation processes to ensure adherence to CX/UX standards
Work closely with the designer in development of prototypes and wireframes?
Analyse and utilize customer insight to recommend improvements in customer experience
Stay up to date with customer trends in the industry
Build consumer personas, identify pain points and map customer experience journeys to envision experiences (customer and employee) across channels based on deep customer understanding.
Lead the definition and development of prototypes and pilots aligned with journey redesign efforts.
