Provide advanced helpdesk support for on-site and remote users such as (Microsoft Windows OS, Microsoft Office, Office365, Connectivity, Printing Services, Identity Management, Business Related applications Support ...etc)
Perform operations related to User onboarding and offboarding, including but not limited to asset allocation, user creation on AD, mailbox setup on O365 etc.
Management and troubleshooting of on premise and cloud environments.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage.
Requires extensive knowledge of administering Microsoft Office 365/ Exchange, Teams, OneDrive, SharePoint, Azure Private Cloud, Microsoft Hyper-V and related cloud applications, in a hybrid environment.
Maintenance and Operations of infrastructure servers such as Active Directory (ADUC, Group Policy, etc.), Domain Name Services (DNS), DHCP and Azure Active Directory.
Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security.
Administer, maintain, and upgrade all network and telephony devices, services, and protocols such as Cisco Meraki Firewalls, Access Points and switches etc.
Perform network, server and security audits, review logs for errors and trends, and ensure proper function of network infrastructure.
Perform daily backup operations, file systems and system data, business data & SQL Database.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
Maintain inventory and asset configuration documentation.
Manage Endpoint security cloud-based application such as (Sophos, Symantec Enterprise Cloud)
Mange Email Backup and Security cloud-based application such as (Barracuda)
Manage Passive Network Components on-site and remotely such as (UPS?s, Servers Rooms, Cabinets managements and organization, Cabling, Labeling, Network connectivity testing).
Manage and administer time attendance appliances and application, access management, CCTV.
Interface with vendor technical personnel in providing problem resolution.
Assist in the maintenance of system-level IT security procedures, and ensure all systems meet defined security standards.
Suggest security improvements to increase security posturing and aid in threat mitigation.
Working knowledge of MS SQL server, relational databases, etc. a plus
Implement Single Sign On (SSO) with third party APIs when possible
Conduct enterprise-wide security audits on user accounts, and system access.
Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP issues and firewall/router issues)
