| Job Location | Amman, Jordan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Non-profit Organization |
| Functional Area | Not Mentioned |
JOB PURPOSEUnder direct supervision of the Head of ICT Unit, the IT Operations Assistant will be a critical team member supporting the Jordan CO Local Area Network (LAN) and the WFP Wide Area Network (WAN) and other ICT Services. The person will be responsible for managing core network infrastructure, implementation of new architectures for both LAN and WAN as well planning for network changes. She/He will also perform monitoring and prepare technical reports for team.KEY ACCOUNTABILITIES (not all-inclusive)1.ÿÿÿUndertake monitoring of IT requests using the corporate Global Service Management Tool including responding to a variety of queries about technology and systems to assist WFP Staff to deliver their services.2.ÿÿÿTo troubleshoot, interpret problems and provide technical service support for hardware, software, and systems. To also install, modify, clean, and repair computer software. Communicate with users and follow-up on all open and pending tickets. Escalate tickets to various technical groups where necessary.ÿ3.ÿÿÿSupport the maintenance and upgrade of JO CO Audio video conferencing infrastructure.4.ÿÿÿImplementation and maintenance of Secure VOIP Deployment in Office and provided seamless support afterwards for all request/issues related to VOIP Service.5.ÿÿÿCarry out monitoring of data center devices with the monitoring tool WhatsUp Gold.6.ÿÿÿWork closely with IT security teams for guidance and support for prevention and mitigation of threats and abuses on the WFP core network.7.ÿÿÿAssist the team to the registration of ISP Links, contracts in WFP corporate platformÿ8.ÿÿÿSupport the senior team members in maintaining the VSAT Infrastructure at CO.9.ÿÿÿFine-tune the current infrastructure to optimize network performance over the WAN/LAN.10.ÿÿÿRollout new network devices by setting-up and deploying the hardware, providing support, access to systems, explaining the network hardware in use etc.11.ÿÿÿSuggest improvements to methods and processes in order to support the continuous improvement of IT services.12.ÿÿÿIdentify patterns and major incidents, reporting those to the supervisor.13.ÿÿÿEnsure information is up to date and accurate within inventories, databases, websites and archives in order to support senior officers in managing these systems.14.ÿÿÿFollow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.15.ÿÿÿPerform other related duties as required.
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