Information Systems Officer

Job Description

Org. Setting and ReportingTitle of Supervisor:FIMTO or Senior Service Desk OfficerResponsibilities1) Implements, administers, and supports both enterprise on -premises and cloud systems such as messaging and collaboration systems, Content Management platforms, IT Service management systems and other related systems, including:-? Performing all tasks necessary to fulfil Service Level Agreements(SLAs).? Identifying and resolving /escalating reported systems, functional and /or operational issues and problems in coordination with other support teams within the Information Management and Technology Department (IMTD), Field IMT Office(FIMTO), and from external service providers.? Resolving system and/or user issues and managing service requests.? Monitoring, testing and analysing system activities to ensure maximum performance, efficiency, and availability.? Recommending, scheduling, and performing software patches, upgrades, and /or purchase.? Providing 2nd level support for related applications and services to other support teams.? Issuing periodic performance and utilization reports.2) Creates and maintains consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions, system configuration, mapping, processes, and service records.3) Works with IMTD and FIMTO project managers and business analysts as the Subject Matter Expert (SME) to design and develop solutions to address business needs and opportunities.4) Participates in the development, implementation, and maintenance of Information Management and Technology standards, policies, and procedures in coordination with IMTD and FIMTO teams including related audits, compliance activities, and managing projects related to services deployments.5) Contributes to the development of policies, procedures and technologies associated with training plans to ensure effective use of developed solutions and related systems.6) Assists with information security- related activities, including reporting exposures, investigating incidents, analysing alerts and vulnerabilities, and implementing remediation and audit recommendations.7) Participates in enterprise service delivery support activities related to the use account and assess management of applications and systems, including:-? Creating user accounts and assigning approved roles.? Resolving issues related to user access to systems.? Performing periodic reviews and audits on user accounts of applications to ensure only approved roles are assigned, and inactive accounts removed.? Complies with IMT policies, frameworks and standards, UN best practices and industry standards as well as relevant technical guidelines, conducting training for business counterparts and team members as required.? Performs other duties as may be assigned by the supervisor(s).8) Performs such other duties as may be assigned.Special NoticeContract Status:Limited Duration Contract for 1 year with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.Benefits:LDC Band F Step 1, Monthly Salary JD 1,057.70 Other benefits include medical insurance. Dependency allowance is subject to eligibility.Department: IMTD / Service Unit.Duty Station: Jordan Field Office (Amman).Other Information:? Manual Driving SkillsDesirable Qualifications:? Project Management training preferably with practitioner certification.? Certification in Microsoft Office 365 Administration, Azure, SharePoint Online, and/or other related Microsoft cloud-based systems and applications.? Knowledge of UNRWA?s operational and computer facilities environment.? Provided a very good understanding of the context of Palestine refugees and UNRWA operations.Equivalency:? When the minimum requirements are not fully met, the Director of Human Resources may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications and progressive relevant work experience.? NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.General Information:? ?????? ????? ???? ?????? ????????? ???? ???? ???? ???????? This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of a work permit in Jordan, and without a valid work permit, the appointment may be rescinded.? Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs.? Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.? UNRWA encourages applications from qualified and experienced women.? A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.? Only applications that have been fully completed in UNRWAs online e-recruitment system Inspira will be considered, and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate.? Applicants will be disqualified when it becomes apparent that he or she provided incorrect, incomplete or misleading information on his or her personal history profile or during the recruitment process. If the applicant is also a staff member, the provision of incorrect, incomplete or misleading information in the personal history profile may also amount to misconduct. The Agency may indefinitely refuse to accept applications from an applicant who has previously provided incorrect, incomplete or misleading information on his or her personal history profile or during a recruitment process or committed plagiarism.? For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under Category RLG, scroll down to see all categories, then select their local grade.? Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.? The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.? UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway, and such persons may be prohibited from employment with the United Nations.? The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency?s regulatory framework.? UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations, and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.? Applications from UNRWA staff members who had been demoted with deferred eligibility for promotion will not be considered.? Applications from Staff members who were recipients under the Early Voluntary Retirement or Exceptional Voluntary Separation Schemes will not be considered.? Applications from Internal candidates serving for less than one year in your current post will not be considered.? The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality.? A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS.

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