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Head of Operations - UWallet

1.00 to 10.00 Years   Amman, Jordan   28 Mar, 2022
Umniah
1 Jobs Openings
Job LocationAmman, Jordan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About UWallet :UWallet is a leading mobile payments service provider established back in 2014 with extensive background in mobile payments technologies, and a clear vision toward leading the Jordanian e-wallet services under the control and supervision of the Central Bank of Jordan.UWallet is standing for a robust consortium of diversified partnerships of banking institutes, mobile network operator, and Payment Service Provider resulting to an integrated collaborative ecosystem furnished to serve our clients with the best and most convenient services. UWallet is the brand of e-wallet service that can be easily activated on mobile devices, offering our clients a wide spectrum of convenient secure ways to execute local and international monetary transactions in few seconds, anytime, and anywhere.Job Purpose:The job holder is responsible for managing the operations and support team and the company?s overall operations. Job holder shall furnish successful and effective management of labor, productivity, and efficiency expected and set for the operations department. The job holder shall act as the key person representing the company on the operational level.Responsibilities:

  • Implement the operations and support processes and tasks in compliance with regulatory instructions and company?s SOP?s.
  • Set the targets and KPIs on team and individual level and ensure they are met.
  • Manage day-to-day tasks/job assignment and delegation, monitoring performance and quality of duties execution.
  • Develop work schedules on long term (i.e. week(s)/month(s)).
  • Liaise with other departments heads and support in operational cross-functional matters.
  • Involve in managing and planning projects handled by operations team.
  • Share expertise and knowledge of the company?s operations to the operations team, develop teams? competencies and ensure their sufficient understanding to the assigned tasks and duties.
  • Ensure operations? team continuous development and update inline with market evolvement.
  • Build management-level reporting.
  • Represent the company fronting Central Bank, international entities, high-value segment accounts, for operational concerns.
  • Support hiring and training of new associates.
  • Perform any other duties or responsibilities assigned by the management falling within the job role?s scope of work.

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