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Follow-Up Supervisor

2.00 to 5.00 Years   Amman, Jordan   04 Feb, 2025
Aayan Leasing & Investment
500 Jobs Openings
Job LocationAmman, Jordan
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryAirlines
Functional AreaNot Mentioned

Job Description

About the JobWe are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance. Duties & Responsibilities:

  • Conduct passenger check-ins within specified timeframes.
  • Ensure check-in counters are operational and display all safety and security procedures.
  • Follow procedures for boarding, accommodating crown class and special needs passengers.
  • Announce flight-related information promptly.
  • Handle baggage check-in and transfer procedures in line with time limitations.
  • Record and process baggage claims (loss, delay, damage) as per airline agreements.
  • Ensure that all necessary tags, forms, and documents are prepared and available.
  • Manage delayed flights by following set procedures and assisting passengers.
  • Display customer service skills to ensure passenger satisfaction.

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