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Customer Service & Success Executive

1.00 to 10.00 Years   Amman, Jordan   16 Aug, 2021
Bayt.com
1 Jobs Openings
Job LocationAmman, Jordan
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Do you want to make an impact and help transform people?s lives?At Bayt.Com, we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other?s success. Learn more about Bayt.Com careers, how we remain one of the Greatest Places To Work in the Middle East, and how you can become part of our story!Bayt.Com is looking for a highly effective Customer Service & Success Executive (CSE) with excellent interpersonal skills. As a CSE, you will be an extension of the Sales team in providing after-sales services and training to the customers in person, via the telephone and online.You will have exceptional customer service delivery skills; be personable, a good conversationalist and an active listener. Problem solving comes naturally to you. You are customer obsessed: You empathize with them; understand their goals, pains, needs and wants; and you strive to empower them to reach their goals.WHAT YOULL DO

  • Responsible for improving customer retention through programs and service provided to the customer
  • Actively listen to customers and provide them with solutions that meet or exceed what they need
  • Explain and demo all digital products of Bayt.Com in person or online to ensure users understanding of the benefits of using website tools and basic functions
  • Ensure coverage of your assigned stack through regular physical meetingsSupport customers in utilizing Bayt recruitment solutions
  • Liaise with account managers to develop specific customer support strategies
  • Take ownership of customer?s issues and follow problems through to resolution
  • To leverage this relationship ultimately to promote Bayt.com products and services and motivate repeat client usage (RENEWALS)
  • To promote positive client experiences on Bayt.com
  • To motivate clients to recommend Bayt.com through positive word-of-mouth (REFERRALS)
  • To obtain Testimonials from clients on the benefits of Bayt.com servicesUpdate CRM for all historical interaction with companies
  • Carry out other sales and operational activities as requested by the management

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