| Job Location | Amman, Jordan |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Shipping |
| Functional Area | Not Mentioned |
Attend to customer request and needs efficiently and on time to achieve customer satisfaction in all regions.?- Provide customer service support for customers who are based in UK.- Respond promptly to customer inquiries, solve their problems and escalate when necessary.- Follow up on customer cases and constantly update them.- Ensure following up with operations for any special customer needs or to solve any problematic issue.- Provide customer service and handle customer complaints and requests as per Aramex CS standards.- Coordinate with the outsource courier company?s in France for shipments delivery.- Handle all GCS cases, follow up and close all requests on time.- Communicate with France warehouse on shipment updated based on customer requests and follow ups with the station.- Handle shipment collections.- Follow up on problematic customers? cases (delayed/misrouted shipments) and make sure they are resolved properly.- Follow the pre-set process maps for all the Customer service team?- Abide by and implement all new customer procedures.- Handle SRN & collections in case needed (not applicable to all stations).- Follow up on Express Shipments for cash if needed.
Keyskills :
Customer Service French
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