| Job Location | Amman, Jordan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Role Summary:The Customer Service Executive will handle customer queries and complaints. S/he will also process orders, modifications, and convey complaints across different communication channels.Location:Amman, JordanBusiness Industry:Express, Freight & LogisticsPrimary Duties and Responsibilities:? Ensure client satisfaction on all levels by providing the bestselling and after sale service. ? Maintain smooth & transparent operations and provide quality customer service. ? Deal with calls and enquiries promptly, courteously and efficiently at all times. ? Liaise with agents internationally, ensure clients are advised and updated on the status of all consignments. ? Take ownership of complaint and queries and proactively follow through to resolution.Requirements and Qualifications:? University Degree. ? 3-5 years of Customer Servicing experience in Express industry. ? Strong communication skills ? Customer solution focused with strong point of internal sales skills. ? Must possess the ability to perform tasks accurately and efficiently and with excellent attention to details. ? High proficiency in English is a must. Job CategoryCustomer Service
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