Customer Experience Specialist - German Speaker

1.00 to 10.00 Years Amman, Jordan 30 Jul, 2024

Job Location	Amman, Jordan
Education	Not Mentioned
Salary	Not Mentioned
Industry	Call Centers & Customer Care Outsourcing
Functional Area	Not Mentioned

Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints
Answer all incoming calls and address the caller?s problems in a timely manner
Re-direct calls as appropriate and take adequate messages when required
Perform tasks following the company?s line of conduct and behave in a polite and courteous manner with callers
Regularly follow up on customers files and call them back in the event of emergencies
Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues
Collect customer information and enter related information in various company software products

Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees

Keyskills :

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