| Job Location | Amman, Jordan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Internet & E-commerce |
| Functional Area | Not Mentioned |
DESCRIPTIONAmazons mission is to be earths most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, Amazon Middle East Customer Service (CS) is looking for a Business Analyst who will support the Concessions program within CS. The ideal candidate will drive complex data and trend analyses to root cause issues and propose ways to improve processes and tools. You will be responsible for benchmarking and measuring the performance of various business operations projects, building and publishing detailed scorecards, dashboards and reports. A part of your role will also require you to lead and support process improvement projects at the site and regional level. You will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment.An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, working with numbers, and organizing and communicating data and reports. You will also be passionate about helping the team make great decisions based on data, possess exceptional skills in project management and data reporting, and be interested in e-commerce industry.The successful candidate will be based from our CS site in either Amman, Jordan or Cairo, Egypt.Responsibilities:· Build and maintain recurring metrics and reports.· Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful statistical reports.· Deep dive into the customer experience to find customer defects and improvement opportunities using structured problem solving techniques such as customer journey mapping and Kaizen.· Plan and execute multiple projects, collaborating cross functionally/geographically.· Identify trends and opportunities to improve customer experience and reduce costs.· Draft SOPs, references, policies or new processes to improve the customer experience and/or internal efficiency· Support program managers during large scale feature, product and business launches· Anticipate risks, resolve issues and initiative corrective actions, which may jeopardize deliverables.
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