| Job Location | Amman |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Basic qualificationsDemonstrated ability to build, develop and handle a group of people Ability to support Business and provide solutions to customer pain pointsAbility to handle complex and ambiguous scenariosAbility to organize, prioritize and schedule work assignmentsAbility to make administrative and procedural decisionsDemonstrated ability to handle reporting and analysisDemonstrated passion for delivering a positive customer experience, and maintain composure in difficult situationsAbility to effectively and efficiently complete difficult goals or assignmentsCan adapt well to changing circumstances and strategyStrong interpersonal and communication skillsConfident in using Microsoft Package (especially Excel)Fluent English skills are required for this roleExperience in Contact Center Operations (Customer Service, Sales, or Collections) - Spent a minimum of 6 months managing associates directly.Strong in data manipulation and analysis 3 plus years experience with Customer service Preferred Project Management & knowledge of Six Sigma/Lean ProcessesPreferred qualificationsPost Graduate is a plus 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.Advanced computer skills using a variety of programs highly desired 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work dayApplicant needs to be in People Management role
Keyskills :
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.
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