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Contact Center Team Leader

3.00 to 9.00 Years   Amman, Jordan   04 Jan, 2021
Crystel
1 Jobs Openings
Job LocationAmman, Jordan
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

Looking for a Contact Center Team Leader or Supervisor who is capable of;

  • Lead and supervise a team of Customer Care Agents of diverse levels.
  • Provide support to team members on daily inquiries
  • Organize, supervise, evaluate, manage and monitor the Customer Care Agents? daily activities.
  • Manage the team?s shifts and rosters to adhere to client?s requirements and KPIs.??
  • Manage the team?s daily activities to ensure set KPIs are met
  • Develop strong relationship with clients, follow up and ensure that the services provided meet all set KPIs.

Keyskills :

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