Contact Center Supervisor

3.00 to 8.00 Years Amman, Jordan 08 Dec, 2021

Job Location	Amman, Jordan
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Call Centers & Customer Care Outsourcing
Functional Area	Not Mentioned

Oversee and lead the operations staff
Organize, supervise and evaluate the work of assigned staff
Manage the operations staff daily activities to ensure overall performance and quality objectives are met
Develop strong relationship with clients Follow up and assure that the providing service to is meeting their expectations?
Handle customer complaint calls and ensure that they are resolved
Motivate agents and make sure that rules are followed
Monitor the submitted agents? attendance, leaves and vacations report s
Set the clients expectation and follow up on their requirements
Responsible for calls queue monitoring
Prepare Monthly tickets reports or any related report.

Keyskills :

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