Manage existing products and services including but not limited to Service enhancements and benchmarking, along with creating / integrating new products after conducting the necessary technical & market research in order to determine product demand, positioning and availability.
Lead the development of product strategies and documentation of such strategies.
Identify market requirements and develop new services business cases, in addition to conduct in-depth business cases analysis.
Interact with Sales & Pre-Sales Division, Service Delivery department within the company as well as with Technology vendors and Partners.
Responsible for the product life-cycle including developing and maintaining road-maps.
Lead the beta deployments Products development.
Develop specialized training on new products for the company?s relevant departments like: Solutions Architects, Service delivery, etc.
Drive adoption of Cloud solutions, optimized cost, reliability and security.
Influence and drive the implemented cloud strategy along with the introduction of Cloud solutions.
Build reusable deployment documentation to accelerate the adoption of Cloud solutions across business units.
Ensure Cloud deployments result in resilient, robust, and compliant systems.
Oversee technology assessments, technology strategy reviews, and provide internal consulting to ensure all areas are practicing sound architecture hygiene.
Translate complex ideas, technology, and programs into language that customers can relate to and act as a key influencer on technical decisions that affect the business on a long-term basis.
Participate in the development of metrics and scorecards to influence the technology teams on industry best practices for Cloud deployments.
Manage the vendor relationship including determining in scope and out of scope work, work through any interpretation of contract terms and monitoring/review SLA adherence.
Perform deep dive research on missed SLAs Partners with the vendor to drive continuous improvement resulting in improved service and lower cost.
Understand short and long-term goals and objectives and recommend technical solutions and services. Maintain organizations effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing technologies.
Develop Product budget inline with the business objectives.
Lead in a fast-paced environment and produces high-quality work under tight deadlines.
Work with business stakeholders to advise them on available Cloud Services and enterprise agreements.
Direct other Departments through mentoring, coaching and develop employees? skills through open communication, training and performance management processes.
Build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies.
