hireejobsgulf
Register for Job

Client Services Specialist

5.00 to 10.00 Years   Amman, Jordan   01 Aug, 2019
Unifonic Inc.
1 Jobs Openings
Job LocationAmman, Jordan
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Job descriptionThe Client Services Specialist is responsible for providing accurate, timely technical support to the company?s clients, partners, vendors and other contacts primarily via the telephone and E-mail. The Client Services Specialist deals with support issues that are complex in nature, carries differing priorities that must be addressed within predetermined service levels, cooperates with multiple stakeholders to perform his day-to-day duties, and represent the company in a visibly supportive manner. The responsibilities of the Client Services Specialist include but not limited to:?

  • Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
  • Execute day-to-day operations that are related to the company?s products and services including but not limited to reports, monitoring projects performance, issue tracking.?
  • Provide in-depth training in areas of expertise, general product knowledge, and integration.
  • Ensure the availability of technical infrastructure, systems, products, and services.
  • Work closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.
  • Ensures that communication flow internally and externally between different stakeholders at it?s best.
  • Serve as a coach and trusted advisor to valued company?s clients.
  • Establish, document and communicate best practice processes and procedures for ongoing management and solves operational problems and database that has a tracking of all operations and documents. Includes but not limited to knowledge-base, operations manual, marketing reports, process, and procedures.
  • Responsible for the implementation of project plans for current and new projects to achieve targets
?

Keyskills :
Client CareClient ServiceTechnical SupportClient Communication

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved