Call Centre Agent

1.00 to 10.00 Years Amman, Jordan 29 Jul, 2019

Job Location	Amman, Jordan
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Shipping
Functional Area	Not Mentioned

Responsibilities:

Take inbound and outbound calls.
Attend to the customers? inquiries and requests.
?Meet the expected performance by focusing on the Key Performance Indicators (KPIs).
?Provide the customers with guidance and information about the company?s services.
?Resolve customers? problems by clarifying issues and implementing solutions.
?Escalate unresolved problems to the direct manager.
?Follow-up on pending issues to get them solved.
?Maintain the customer database by updating information regularly (e.g.: Call Reason).
?Perform other job-related duties as assigned by direct manager.

Keyskills :
Adaptability Communication Skills Interpersonal Skills Critical Thinking Team Player

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