| Job Location | Amman, Jordan |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Assist in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients? SLAs Review client requirements analysis and High Level Test Cases in order to prepare functional and regression test cases and viable acceptance criteriaAbility to work under pressure to agreed SLAs whilst maintaining acceptable quality standardsIdentify any flaws in the gap analysis and revert back to Change Management or Project Definition teams during testing phase Act as a central point of contact (via e-mail, teleconferencing and on-site workshops) for the delivery of specific changes upon which he/she is working Liaise with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications Configure the software systems developed by RS2 according to requirements documented by the Project Definition or Change Management teams Perform release coordination, documentation, version control and regression testing Provide knowledge transfer to Support Teams or any other team as required as part of the delivery hand-over Deliver release to clients and provide support during implementation Participating in onsite support or training as per clients? request Provide 2nd line support for clients and RS2 support team?s in line with applicable SLAsParticipating in the 24x7 shift to provide client support
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