Aviation Assistant - SC5 - Yemen based in Amman

Job Description

JOB PURPOSETo perform a range of coordination and administrative activities that contribute to the safe and effective air service to the humanitarian community.KEY ACCOUNTABILITIES (not all-inclusive)Handling Documents and Load Control

1. Convey and deliver documents between the aircraft and Ground handling agent.
2. Ensure preparation, sign, distribute appropriate documents such as loading instructions, load sheets, balance charts, manifests, etc., in coordination with operator and handling agent to maintain same work loop.
3. Maintain good relationship with airport authorities and well represent UNHAS WFP Yemen operation in good manner.
4. Respect the work of concerned authorities with no interference by UNHAS staff for the security procedures.
5. Comply with the time frame scheduled for the aircraft departure and arrival, also the importance of presence prior and during the checking procedures.?

Passenger and Baggage Handling

1. Supervise the check-in procedures and flight dispatch activities.
2. Follow UNHAS Yemen standard procedures in all passengers handling aspects. (Air Transport Manual ?ATM?, Standards administrative operational procedures, Emergency Response Plan, UNHAS user guide).
3. Check-in passengers in accordance with requirements and instructions issued by UNHAS Yemen operation memos and rules.
4. Guide passengers from the chartered carrier?s aircraft through controls to connecting transportation and vice versa
5. Handle baggage in the baggage sorting area, deliver baggage in accordance with the local procedures in coordination with ground handling agent.
6. Supervise If applicable, storage of baggage in the customs bonded store if required (any storage fees to be paid cash by the passengers).
7. Assist passengers requiring special attention.
8. Ensure Weight and tag checked and unchecked baggage.
9. Ensure the conveyance of checked baggage from the baggage check-in position to the aircraft and vice-versa.
10. Deal with loss, found and damaged property and report such irregularities.
11. Notify the Officer in Charge at?the base of complaints/claims made by passengers.
12. Supervise check of passengers upon embarkation (count to be compared with messenger manifest and general declaration).
13. Responsible to check out going passengers travel documents (Valid passport, Valid visa or residence, extra weight luggage-CMRs) and notify passenger which gate to report.
14. Ensure to deliver and received final approved manifest and all related flight documents for each departure and arrival movement for file in office records.
15. Report all airport occurrences and admin issues to UNHAS Addis Officer in Charge.
16. Send Flight movement MSG for departure and arrival according procedure.
17. Ensure team work in all matters.
18. Carry out any other duties as directed by Officer in Charge.

4Ps CORE ORGANISATIONAL CAPABILITIESPurpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP?s Strategic Objectives.
• ?Be a force for positive change: Suggests potential improvements to team?s work processes to supervisor.
• ?Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• ?Make our mission visible in everyday actions: Articulates how own unit?s responsibilities will serve WFP?s mission.

People

• Look for ways to strengthen peoples skills: Trains junior teammates on new skills and capabilities.
• ?Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• ?Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• ?Create an ?I will?/?We will? spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• ?Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• ?Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• ?Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• ?Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• ?Be politically agile & adaptable: Develops an understanding of the value of WFP?s teams and external partners in fulfilling team?s goals and objectives.
• ?Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor?s priorities to fulfill internal and external partner needs.

Keyskills :