AV Systems Technician

Job Description

Job Level Experience AV Systems Technician**Description:Job Posting:AV Systems Technician ilani Date Posted: 02/22/2022Reports to:AV Manager Ridgefield, WA Open Until: FilledPledge for Success:We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.Position Summary:The Audiovisual System Tech is responsible for the AV systems and backend solutions support for all property AV solutions. The qualified candidate must have a strong understanding of AV and the technology associated with the delivery of the solutions. A strong IP networking and client server understand is required as most solutions ride on an IP network. The ideal candidate will have a mix of both technical IT knowledge as well as AV solutions.Primary Duties and Responsibilities:* Promote superior guest service.* Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tlcn and the Core Values of ilani.* Perform in a client facing environment with a high level of customer care.* Maintain and troubleshoot IP TV solutions.* Maintain and troubleshoot Crestron System environment.* Develops solutions and maintains Four Winds environment.* Routes and delivers music throughout the property.* Works with Direct TV provider to ensure content lineup is correct and deliverable* Works with hotel IP TV solutions.* Works as part of a team including Network, Systems and AV Production Techs to deliver solutions that support our operation.* Works with Wayfinding solutions.* Works with Marquee signs.* Setup and schedule programming in conjunction with Marketing and operations.* Works with switching systems in conjunction with our Networking team.* Onsite tech support for IP TV, Audio, Digital Signage, Venue AV, Hotel AV, and Meeting spaces.* Works with MS Teams and Zoom to ensure meeting room integration and supports in house meetings utilizing that technology.* Setup and maintain in house QSC?s q-sys system.* Responsible for Sportsbook video wall technical functions.* Lead setup and maintenance of the media server content delivery systems.* Performs other duties as assigned.Requirements:Minimum Qualifications:* Associates degree in Information Technology, Audio Engineering, or a related field and three (3) years of experience as an AV TechnicianORHigh School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD) and five (5) years of progressive Audiovisual or IT support experience; or an equivalent combination of education and experience.* Network+ or higher equivalent certification.* Demonstrated strong troubleshooting skills.* Strong understanding of IP protocols utilized in IP TV.* Demonstrated understanding of switching technologies.* Technical knowledge of multimedia presentation software.* Technical knowledge of protocols such as DMX, Dante, and general networking skills.* Hands-on AV equipment troubleshooting experience.* Strong ability to effectively communicate and work as part of a diverse technical team. * Self-motivated and directed, keen attention to detail, analytical and problem-solving abilities and able to prioritize and execute tasks in a high-pressure environment.* Demonstrated knowledge of how systems integrate, and protocols needed to move packets efficiently across a network.* Ability to operate tools, components, and peripheral accessories.* Ability to lift 50 lbs. safely.* Requires weekend and shift work including some early mornings and late nights.* Must be willing to work in a smoking environment when on the casino floor.* Must be willing to adhere to company policy health and safety measures (wear a face mask, other appropriate PPE, social distance).

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