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Administrative Assistant to the Ombudsperson

5.00 to 7.00 Years   Amman, Jordan   19 Nov, 2021
GOPA Middle East
1 Jobs Openings
Job LocationAmman, Jordan
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryConstruction & Building; General Engineering Consultancy
Functional AreaNot Mentioned

Job Description

Background ?The Syria Recovery Trust Fund (SRTF) was established in September 2013, pursuant to decisions at the 12 December 2012 Fourth Meeting of the Group of Friends of the Syrian People in Marrakech, for the financing of reconstruction activities to rebuild the country and alleviate the suffering of the Syrian people as a result of the on-going conflict. The SRTF assists local populations with key public services by supporting local Implementing Entities. Such assistance focuses on removing obstacles to service provision (e.g., repair or replacement of destroyed, damaged or looted equipment; cleaning and maintenance; supply of spare parts and consumable items; and in some cases payment of salaries). Projects and assistance depend on the needs identified and requests received from local individuals and groups and potential Implementing Entities. Implementing Entities originate from local municipal and social service providers in population centers of Syria, including local councils and local offices of public sector institutions. In some cases, local NGOs may be selected as Implementing Entities, as may international NGOs and UN agencies. ??The Administrative Assistant to the Ombudsperson is a dedicated capacity post, works part-time under the direct supervision of the Ombudsperson who will provide a Complaint Resolution Mechanism (CRM) for the public and other SRTF stakeholders concerning decisions made and activities undertaken in the context of the SRTF.?Key Responsibilities?Key responsibilities of the Administrative Assistant to the Ombudsperson include but are not limited to the following:

  • Provides the required administrative supports to Ombudsperson?s office.
  • Ensures that relevant documentation of the Ombudsperson?s office is properly filed and documented.
  • Assists the Ombudsperson with all travel arrangements.
  • Provides assistance to Ombudsperson with calls, correspondence and arranging of meetings.
  • Maintains a filing system for the SRTF CRM, Code of Conduct (CoC), policies, guidelines and procedures, and updates as needed.
  • Maintains and updates contact lists of SRTF stakeholders, implementing partners and international organizations affiliated with the organization.
  • Assists the Ombudsperson in maintaining records of the received complaints and grievances.
  • Reminds the Ombudsperson and follows up on received complaints and grievances, to facilitate their resolution, settlement and/or withdrawal in accordance with the SRTF CRM and CoC.
  • Assists the Ombudsperson in preparation of conclusion reports of the received complaints.
  • Prepares documentation and report for Ombudsperson?s meetings.
  • Documents follow up of decisions and action points emerging from meetings attended by the Ombudsperson.
  • Reminds the Ombudsperson of deadlines related to work, and requests from stakeholders and implementing partners.
  • Carry out any other tasks as may be determined and assigned by the Ombudsperson.
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