Ensures providing outstanding customer service through proper greeting, friendly approach and offering all the help possible for customers and potential customers.
Answers routine questions concerning services or procedures.
Answers calls placed on call directory, routes calls to appropriate person.
Maintains a current record of changes in extension numbers and personnel in order to route incoming calls to the appropriate person.
Handles routine enquiries and re-routes urgent matters for attention in requested persons? absence.
Takes memos when required, ensures noting adequate information and delivers the memos as soon as the person is available.
Meets and greets customers and escorts them to the desired destination and ensures proper hospitality that provides a positive image for the company.
Manages the communication activities and circulars distribution.
Receives courier mail/packages and informs the concerned employee of the receipt.
Maintains a consistent administrative work flow when and as required.
Ensures compliance with company policies and procedures.
Performs any related tasks as requested by the direct supervisor.
