Expected to contribute technically or procedurally to the development of the operations team, with a view to efficiency or technical improvements.
Analyze operational issues and provide proper technical insights.
Identifies operational problems by observing and studying system functioning and performance results.
Investigate and understand root causes for issues in business and technical operations.
Create easy and clear Work Instruction for any process.
Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
Ensure workflow according to standardized procedures and policy.
Attend and apply training courses that are chosen by line manager. Logging all incidents accurately and documenting all investigative activities; including all technical means employed to ascertain the nature of the fault and remedial action taken.
Managing incident and escalating as appropriate and as per defined processes
