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Legal Collection Supervisor

1.00 to 10.00 Years   Al Fahahil, Kuwait   08 Aug, 2024
Job LocationAl Fahahil, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryFinancial Services; Financial Services
Functional AreaNot Mentioned

Job Description

Key Responsibilities:

  • Achieve Legal Collection KPIs set by the management
  • Maximize collection across various aged buckets, Nationality and Risky Segment
  • Identify customers who have skipped the country to trace them in their home countries
  • Supervision of day-to-day collection follow-up activities of team pertaining to Legal portfolio.
  • Send SMS to overdue customers as per the policy
  • Track Field visit effectiveness, deliver warning letters to customer
  • Manage customer calls(inbound/outbound), handles queries or complaints
  • Monitor agents Calling script, volume, field visit and ensure to capture necessary
documentation
  • Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any.
  • Maintain good relationship with Police department to help in Car Seizure/other legal actions
  • Co-ordinate with Legal court team for Court Order, renewal of legal actions on customers
  • Review customer feedback received from agents and take necessary action
  • Provide required training/support to the team and ensure that team is working optimally
  • Conduct regular team meetings to discuss on issues, suggestion and provide solution
  • Publish report on collection performance to the management as applicable
  • Review various reports and identify the issues and provide timely solution

Keyskills :

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