Operations Associate

Job Description

ROLE SUMMARY The role is essential for handling the day-to-day activities that ensure smooth and efficient business operations and processes.??ACCOUNTABILITIES ?????????Assist team members in day-to-day coordination and management of business operational activities.?????????Monitor, control and manage business operations to meet customer expectations and company goals.?????????Liaise between customer and management to ensure smooth operations delivery.?????????Coordinate and manage tasks to ensure efficient delivery within allotted budget and timelines.?????????Ensure compliance with company standards and procedures.?????????Build and maintain strong relationships (internally and externally) through regular communication.?????????Evaluate current operational performance and provide strategic plan for improvements.?????????Provide guidance to internal teams to achieve performance targets.?????????Identify problems in operations process and resolve them in quickly and timely manner.?????????Follow standard operating procedures for efficient business operations.?????????Maintain clear and accurate operations documents/procedures for reference purposes.??PERFORMANCE MEASURES/SUCCESS CRITERIA

• Delivery In Full On Time
• Continuous improvement on operational processes and procedures
• Handling complaints (matrix for efficiency, effectiveness, and quality)

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