Senior Issuing Fraud Detection Analyst

Job Description

JOB PURPOSE: Close Monitoring of Fraud monitoring system alerts such as Falcon & Fraud Guard and other fraud management tools for all issuer transactions and report the transaction risk aspects from Issuer point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders for the same.KEY ACCOUNTABILITIES: Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters. Reporting Manager- Issuing Fraud Detection on all cases, set-up of cardholders dispute file for resolution purpose.Job Context Closemonitoring of various degrees of Alerts for all credit, debit, & prepaid cards generated by the Fraud Monitoring tool /systems for further action and proper investigation.Contacting cardholders for verification of suspicious transaction and suspected fraud activities.Setup and Maintenance of the customers Dispute files of fraud cases.Liaison with branches (Domestic & International) / divisions / Departments / member & International banks for transaction confirmation and suspected fraudulent activities.Handling of fraud investigations and preparing Information / Analysis reports for onward review and decision by the Assistant Manager Risk & Fraud and / or Manager Risk& Fraud Management - Card Centre.Daily review of MasterCard Alerts and Visa alerts for instant counteractive action.Abide by the compliance programs that monitor obligations towards externals parties including and not limited to Regulatory/Card Schemes/PCI DSS rules & regulations.Replacing of Cards that have been known to CPPs when reported by our counterparts and payments schemes (visa, Master card, UAE Central Bank, etc.)Maintaining & updating database of fraud cases and alerts and preparation of MIS.Coordinating with chargeback section for fraud related cases. QualificationsQUALIFICATIONS & EXPERIENCE: University Graduate.At least 1+ years experience of Risk and fraud related activities in a Card Center.Good English communication skills. (Spoken & Written).Knowledge of Arabic will be an added advantage.Knowledge of Visa & MasterCard Rules and Regulations.Good analytical skills.Self-correspondence ability.Good Telephone manners.Proficient in PC skills such excel.

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About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.