Senior Acquiring Fraud Detection Analyst

Job Description

JOB PURPOSE: Monitor the merchant base, the reported fraud activity & the Alerts generated by the Risk Shield System and other fraud tools that monitor Merchants Deposits.Job involves transaction and Merchants deposit activity review, fraud detection reporting and liaison with concerned departments including card schemes and low enforcement.JOB CONTEXT / DIMENSIONS: Daily checking of suspicious / fraud transaction / Reports and Alerts generated by various Fraud Tools Systems based on pre-set parameters & Systems Rules.Reporting & authenticating of suspicious merchants Deposits to Assistant Manager Risk & Fraud Management & Lead, Fraud & Risk Management Unit.Review of E-Commerce Agreements from Risk perspective.Liaison with Financial transactions Unit in Group operations for releasing payments held back for suspicious reasons.Liaison with Chargebacks Unit in Group operations to handle chargebacks related issues.Job Context Specific AccountabilityClose monitoring of various degrees of alerts for merchant transactions with the help of retrieved reports from the Cards Management System & Fraud Tools used for this purpose i.e. Risk Shield & Cyber Source.Authentication of suspicious transactions with Issuers through sending faxes/e-mails and obtain responses within the time frame. Follow up with Issuers on daily basis for any un-responded authentications requests.Control fraud by applying preventive/ corrective measures and maintaining FTS within the level of card industry standards.Liaison with Local & international Issuing Banks for transaction confirmation and suspected fraud activities of merchants. This includes seeking help and assistance of Cards Schemes in case of inability to reach out Issuing Banks.Review of E-commerce Website agreements referred by Business from Risk & Card Schemes requirements and arrange for either approving or declining business relationships basis the findings.Update the HOLD/ RELEASE Merchant Deposits record to ensure held payments are released post completion of Chargeback cycle in case of no Fraud or Chargeback loss.Daily review of MasterCard worldwide SAFE acquirer fraudulent transactions data for instant counteractive action, which include and not limited to informing the merchant, Chargebacks unit & business of the elevated fraud noticed & holding of payments when deemed required.Review of Visa international Bi-Weekly acquirer merchant activity report for instant counteractive action, which include and not limited to informing the merchant, Chargebacks unit & business of the elevated fraud noticed & holding of payments when deemed required.Coordinating with chargeback section for fraud related cases.Co-ordinate with AM-Acquiring Risk & Fraud & Lead, Risk & Fraud for liaison with security /law enforcement agencies, fraud forums and legal department for fraud, risk and fraud issues.Close liaison with Merchant Operations for communications with merchants on payment withheld and sales slips retrieval.Ensure our merchants are not assesses for any excessive fraud / chargeback compliances.Maintaining MIS database for verification requests initiated with issuing banks. QualificationsJOB KNOWLEDGE, SKILLS AND EXPERIENCE: At least 3+ years experience of operational activities in a large Card Business.Good English communication skills. (Spoken & Written).Knowledge of Arabic will be an added advantage.Excellent knowledge of Visa & MasterCard Rules and Regulations.Good analytical skills.Self-correspondence ability.Good Telephone manners.Proficient in PC skills. Additional Information

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About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.