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Customer Service & Logistics Coordinator

1.00 to 10.00 Years   Jordan   27 May, 2020
Job LocationJordan
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

Employment: Full Time Main purpose of the roleManage a wide scope of operations on ground across several markets handling end to end co-packing process, products health registration in Jordan and Palestine, manage the logistics of the shipping documents sanity and operations.Main accountabilitiesCo-packing PlanningEnsure the monthly co-packing cycle is being implemented in timely manner.Consolidate, develop and communicate the promotional co-packing plans per the In-Market SalesDevelop and maintain an exception management process for additional mid-month co-packing requirements and set rules and list of approvals for prioritizationAsses, communicate and ensure resolving any availability risk through highlighting potential mitigation opportunity with the concerned partiesBuild up the shipment phasing requirement of SCOA packs (sample items), communicate it to the supply team and ensure landing of the requested mix prior to the co-packing monthBuild up and maintain a budget tracker for all the co-packing activities across the markets and ensure continuous updates on new budget request and actual spend with budget ownersCommunicate plans to service providers, receive quotations and raise respective purchase orders against which activity should commenceFollow up and ensure payments are being done to service providers and suppliers on time and resolve any arising issueClose follow up on target delivery of 50% opening stock from each promotionEnsure co-packing operations are going as per the promotional menu that is signed off by Brand Manager(s) and Route-To-Market (RTM) Quality team.Conduct co-packing audits along with the RTM Lead and ensure implementation of Unilever standards and audit gap closure.Innovations & Product Health RegistrationTake the lead on tracking & updating innovations status as well as aligning Demand Planners on upcoming innovations from respective sourcing unitsSet up and maintain monthly calls with sourcing units innovation plannersEnsure full alignment of the innovation scope with the resource responsible for collecting and submitting the health registration documentsMaintain a registration tracker updatedShipping documentsFollow up on all shipping documents going out to our distributorsEnsure shipping documents meets all clearance requirements in respective marketsCommunicate with sourcing units if required to resolve any issue in documentation and received shipmentsUpdate the shipment tracker on daily basisGet quotation and arrange trucking for land, air and re-export shipments.Handle claims received from customers related to logistics issue.Check and finalize debit notes received from customers within one week, and Communicate monthly provisions with finance team.Communicate and update the customs duties with the team whenever requested.Ensure necessary approvals for shipments are available before end of month to Palestine.Communicate and document any new regulation with the business.Update and confirm Goods In Transit (GIT) in volumes and dates with the team.Follow up on clearance and ensure no delay in delivery to warehouses versus the agreed lead times. REQUIREMENTS: Job REQUIREMENTSMaximum 3 years of experienceEngineering backgroundExperienced in logistics/Co-packingInnovative, Organized, and has strong follow up skills

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About Company

Unilever is one of the leading FMCG company with 400 brands spanning 14 categories of home, personal care and foods products, no other company touches so many peoples lives in so many different ways.

Our brand portfolio has made us leaders in every field in which we work. It ranges from much-loved world favourites including Lipton, Knorr, Dove and Omo, to trusted local brands such as Blue Band and Suave.

From comforting soups to warm a winters day, to sensuous soaps that make you feel fabulous, our products help people get more out of life.

Were constantly enhancing our brands to deliver more intense, rewarding product experiences. We invest 1 billion every year in cutting edge research and development, and have five laboratories around the world that explore new thinking and techniques to help develop our products.

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