Implement, review and communicate evacuation procedures for zones as per the pavilion Emergency Response Plan.
Responsible for monitoring the area for any behavior that may be detrimental to visitors and staff and report to the Operation Control Room (OCR).
Respond to any communication or requests from OCR.
Manage the crowd management team and volunteers in the respective zone and ensure a smooth and safe operation in the pavilion.
Assist the crowd management supervisor in their daily operation routine.
Be the main point of contact for any operational questions and queries in the dedicated zones.
Maintain smooth operations for the Pavilion and a high level of customer satisfaction.
Constant contact with the Crowd Management Supervisor and be ready to react immediately in case of emergency and get other parties involved (ex. Safety/Security Manager, Medical Representative on-site, etc.) when necessary.
Responsible for the operation clearance of the designated area after the pavilion-closing hour.
Administer crowd control and queuing management.
Support the operation control room in controlling the capacity of the pavilion zones.
