Perform specialized and/or standardized processes and activities within the specific technical area of work supporting alignment with risk mitigation activities and guidelines.
Update and maintain relevant Ibb MEF (Monitoring & Evaluation Findings), Hotline databases and records, ensuring that relevant information is accurate, organized, available for other team members and partners to access, and supports feedback requirements.
Ensure Ibb beneficiary lists are prepared and uploaded to the SharePoint of Ibb Area Office (in coordination with the Programme Unit Ibb).
Compile all cases flagged by the CO-focus on CRM Hotline or MEF. Follow up on beneficiary?s issues and complaints of ?High Priority? relayed to Ibb Field Office?s attention.
Validate hotline data on daily basis and ensure the accuracy of this data. Insert the data collected into pre-set database.
Within the specific area of responsibility, compile data and support analysis and preparation of reports (e.g. MEF status reports and Hotline tracking report) in order to support operational decision-making.
Work and exchange information, as per internal standing operating procedures, with internal counterparts and partners to support effective collaboration, implementation and monitoring of issue flagged to FO.
Responsible for editing and validating all information uploaded into MEF or CRM database.
Prepare monthly statistical reports on the Hotline calls, issue tracked through the MEF and submit to the Monitoring & Evaluation Officer
Demonstrate a high level of confidentiality and sound judgement when sharing information to other stakeholders particularly when communicating issues to partners or local authorities.
Assist in any other tasks as required.
4Ps CORE ORGANISATIONAL CAPABILITIESPurpose
Understand and communicate the Strategic Objectives: Understands WFP?s Strategic Objectives and the link to own work objectives.
Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP?s mission.
Make our mission visible in everyday actions: Sets own goals in alignment with WFP?s overall operations and is able to communicate this link to others.
People
Look for ways to strengthen peoples skills: Assesses own strengths and weaknesses to increase self-awareness and includes these in conversations on own developmental needs.
Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence and develop and improve individual skills.
?Create an ?I will?/? We will? spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.
Performance
Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
?Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.
Partnership
Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams? priorities and preferred working styles.
Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP?s unique value as a partner.
