IT Operations Associate (Network and Administration) G6

Job Description

ORGANIZATIONAL CONTEXTThese jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders performing front office management functions typically report to the Division Director or Country Directors. In cases where these positions support a specific business stream, the reporting line may be to the Head of Unit or Chief.At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. They have responsibility for undertaking specialised business support work, such as organisation and coordination of work. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources, and coach and/or coordinate a team of support staff.KEY ACCOUNTABILITIES (not all-inclusive) Part 11. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.KEY ACCOUNTABILITIES (not all-inclusive) Part 2

• Support the design of the Data Centres network infrastructure and participate in design the discussions with the counterparts.
• Install, configure the servers for End-Points Fleet Management and Financial Transactions and ensure it is aligned with the policies.
• Provide training and advice to counterparts. Understand and resolve issues and ensure IT policies, procedures, systems, and tools are correctly applied to assist the field operations.
• Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.
• Support the maintenance of systems and hardware by team members to ensure technology is running effectively for the field operation.
• Develop and deploy a variety of documentation and equipment for use by Data Centre staff to ensure access is granted as per the pre-developed agreements with the counterparts.
• Develop and implement plans for the installation, configuration and monitoring of the servers and improvements methods and processes in order to meet operational requirements.
• Perform other related duties as assigned.??

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