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IT Operations Assistant (Service Desk / Quality Assurance) - SC5

1.00 to 10.00 Years   Yemen   27 Jul, 2021
World Food Program - Other locations
1 Jobs Openings
Job LocationYemen
EducationNot Mentioned
SalaryNot Mentioned
IndustryNon-profit Organization
Functional AreaNot Mentioned

Job Description

ORGANIZATIONAL CONTEXTThese jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders may either perform administrative support functions in the front office and report to the Business Support Associate, or provide administrative support to team(s) with the reporting line to the relevant Head of Unit, Chief, or the designate. In cases where these positions support a specific business stream, the reporting line may be to the relevant Head of Unit, Chief, or the designate.At this level, work is carried out under minimal supervision. Job holders are expected to produce organised and accurate work, undertaking specific business support activities. They may offer guidance on standard practices to more junior staff in their area of work.JOB PURPOSEDesign test plans, scenarios, scripts, or procedures. Document software defects, using a bug tracking system, and report defects to the Development team. Identify, analyse, and document problems with program function, output, online screen, or content.KEY ACCOUNTABILITIES (not all-inclusive)

  • Develop and execute software tests to identify software problems and their causes.
  • Test system modifications to prepare for implementation.
  • Document software and application defects using a bug tracking system and report defects to software or web developers.
  • Create and maintain databases of known defects.
  • Support on utilizing processes and software?s that ensure the quality, reliability, and system safety and security and utilizing methods, procedures, and metrics needed to ensure that quality standards and practices are attained.
  • Assist users in setting-up and executing user acceptance test cases.
  • Collect and collate data, conduct basic analysis including the impact of procedural changes to support the development of accurate reports
  • Perform the deduplication process and support programme colleagues throughout the adjudication process.
  • Support the configuration process for the end-point equipment for registration and distribution activities.
  • Document, set-up and administer a library of requisite test cases for applications; and report results to your superiors.
  • Conduct statical data analysis of all digitized and targeting criteria as the data changes and share with your supervisor
  • Perform other related duties as assigned.

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