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Order Handling Specialist (Yanbu)

1.00 to 10.00 Years   Yanbu, Saudi Arabia   10 Jun, 2023
Jotun Saudia Co. Ltd.
1 Jobs Openings
Job LocationYanbu, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryChemicals Manufacture
Functional AreaNot Mentioned

Job Description

Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting and following up to achieve development, improvements, and best possible service. It will also required coordinating with marine sales and Finish goods export.This position is based in Yanbu & will report to the Supply Chain Manager.Responsibilities:

  • Mange and process customer orders in all segment with highest efficiency and productivity
  • Process Marine and export orders for intercompany orders with all required documentations Coordinate and develop assigned area of responsibility and/or guide Customer service members to ensure a workforce which is competent, engaged and enabled to meet Jotun?s current and future needs.
  • Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.
  • Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance.
  • Extract and analyse periodical reports for the Customer Service Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers? orders.
  • Support the teams to deliver the correct assignment of tasks and/or plan the team?s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.ÿ
  • Ensure team members competence is in accordance with the competence matrix and Internal Systems.ÿ
Qualification:
  • Any Bachelor and /or Master?s degree.
  • Minimum 2 to 4 years? of relevant experience in Sales Order handling or Customer service.
  • Language: Arabic & English (Verbal and written both)
  • Location: Yanbu, Saudi Arabiaÿ

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