| Job Location | Yanbu, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | General Engineering Consultancy |
| Functional Area | Not Mentioned |
Responsibilities:Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.Researches and develops solutions for standard software and hardware questions, issues, problems and failures.Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.Provides Service Desk oncall support for nonbusiness hours (Weekends and Holidays).Performs other responsibilities associated with this position that may be appropriate.??
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