| Job Location | UnitedArabEmirates |
| Education | Diploma / Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center SupervisorJob Location : UAEDuties and Responsibilities:?Manage large amounts of inbound and outbound calls in a timely manner?Follow communication scripts when handling different topics?Identify customers needs, clarify information, research every issue and provide solutions and / or alternatives?Seize opportunities to upsell products when they arise?Keep records of all conversations in our call center database in a comprehensible way?Meet personal / team qualitative and quantitative targets?Supervise the confirmation and cancellations prosses by the agents.?Supervise plotting appointments prosses by the agents in the assigned department.?Provide full training for trainees or any requested training for current agents.?Provide a target of appointments for each department and agent to be followed strictly.?Ensure that all agents have full knowledge of the offers in all the departments.Requirements :?Proficiency with computers, especially with CRM software, and strong typing skills.?Excellent interpersonal and communication skills.?Good command of written and spoken English language.?Must have health care or selling experience.?Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.?Understanding of company products, services, and policies.?Ability to ask prying questions and diffuse tense situations.?Strong time management and decision-making skills.
Keyskills :
Call Center Supervisor
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