| Job Location | UnitedArabEmirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Call Center SupervisorJob Location : UAE:?Reviews management (all online platforms & social media)?Monitor the reviews.?Reply to all reviews. (positive & negative)?Complains management (all online platforms & social media)?Call all customers and investigate in their case internally with operations, call center and restaurant managers.?Compensate customers and close all negative cases on the phone.?Email customers with the digital vouchers to document the compensation.?Report & document all the closed cases.?Reporting?Share the daily reviews by brand by market.?Share the weekly ratings update along with the weekly report.?Create a monthly report with KPI?s highlighting the performance and improvements by brand by brand by market.?Audit?Weekly audit on all platforms. (Delivery platforms such as Zomato, Deliveroo etc.)?Ongoing investigation & auditing for the customers profiles.?Communications?Point of contact with the delivery platforms for brand updates such as menu, prices, images Etc.
Keyskills :
CallCenterexperience
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