Trade Operations Officer

Job Description

What You Will Be DoingProcessing Specialist processes trade transactions involving complexity, using structured procedures and offers preliminary analysis. Acts as a technical point of reference within the delegated authority level and the role therefore requires both technical as well as process know-how, knowledge of complex practices and procedures and adequate problem-solving skills. Must be well versed with Bank’s set guidelines and SIM and also the guidelines issued by the International Chamber of Commerce (ICC) related to the Documentary Credits, Collections, Reimbursements and Guarantees. Is required to resolve routine problems related to the regular transactions/tasks through interfacing with both internal and external parties. The role also provides technical supervision and guidance to others within the section to ensure sustainable efficiency and accuracy.Job holder must possess English language skills with good typing skills. Processors assigned to Arabic transactions; the job holder must possess Arabic language skills together with good typing skillsPrimarily accountable for accurate and timely completion of all transactions both standard and complex in nature, within SLA. Ensure healthy maintenance of assigned work queues by constant monitoring of work queues. Responsible for timely completion of activities like a) Reconciliation of EE/Finacle, FBD/FBP & Suspense accounts b) Clearance of NOSTRO entries and c) closing of non-actionable packs after going through history of transactionRead and familiarize with PFD, SOP, DOA and other circulars / guidelines in force.Activities involving Single Release may be assigned from time to time depending on the skillset.Develop multi skill abilitiesReport suspicious transactionsEscalate errors and mistakes noticedStrict adherence to Compliance/AML guidelinesHighlight process/activity considered risky for ORCA reportingEnsure no process is changed without approval and proper documentationCode of Conduct must be adhered to and Office decorum maintained at all timesAttend and complete training/on-line courses assignedMaintain housekeeping and health checkDaily Que monitoring and timely escalationReport irregularity, if any, noticed in process/system/staffMust participate in LEAN initiativesProcess trade finance transactions by applying up-to-date knowledge of procedures and practices relevant to own area of work in order to ensure accurate work completion and compliance.CUBK/FRS instructions & information captured in EE/BPM notes page, Approval notes etc. must be carefully read, interpreted and applied to transactions.Strict adherence to DOA and HO circular guidelines while processing transactionsTo achieve highest level of Accuracy while delivering services to customers has to contact Customer, CBU / Branches for additional information / approvals.Adhere to compliance and control policies / procedures when performing tasks to ensure there is no violation of various internal guidelines, policies, or sanctions / regulations. Specific mention on accurate data entry of Compliance related fieldsAddress and resolve day-to-day problems and queries raised by internal / external customers in order to achieve timely and satisfactory outcome.Prompt attention to calls and emailsEnsures that all processing services are executed accurately and timely in order to deliver service to customers (internal / external) as per stipulated standards.Effectively communicate at all levels including with the customers and the staffSpecial note to timely escalation all errors and customer complaints to TL or Risk TeamWhat We are Looking for:Good knowledge of Trade transactions and trade products including documentation, together with knowledge of all ICC publicationsDecision making skills within the guidelinesGood knowledge and typing skills essential.Knowledge of Arabic typing is essential if job involves processing of Arabic GuaranteesIndustry-1 to 3 years in Bank / FIRegional -1 yearFunctional -2 years in Trade FinanceNumerate and computer literate; analytical thinkingTeam player / interpersonal relationsSkills of ensuring that procedures are explicitly adhered to and deadlines are achieved without sacrificing qualityYou will be redirected to the company website to apply for this position

Keyskills :
knowledge of Trade transactions and trade products