Team Leader - Concierge

Job Description

( 9145 )At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.Behold the dawn of a new, all-encompassing resort experience in Dubai One&Only One Zaabeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guests every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, its our passion.About JobAs the Team Leader in Concierge Department, you will oversee the concierge department, leading and mentoring a team of concierge staff members. Your role is crucial in ensuring that guests receive personalized attention, guidance, and assistance throughout their stay, making their visit truly extraordinary. You must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team. You will assist the Assistant Chief Concierge by daily operation quality, supporting on man planning, training program, and ensuring all policies and procedures are followed.About YouPerfect candidate shoud have a bachelors degree in hospitality management, business administration, or a related field. 2 years of experience in a concierge management role in a luxury hotel environment. Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks. Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels. Proficiency in Opera PMS, ALICE, SAGA would be plus. Proficiency in English (oral and written), additional language would be a plus. Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options. Knowledge of relevant regulations and laws related to hotel operations. Ability to work flexible hours, including weekends and holidays.Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Keyskills :
English Organizational Skills Leadership Communication Interpersonal Skills

About Company

We are based in UAE & Saudi Arabia, Smart Chain Information Technology Consulting Ltd. is a leading tech-driven company that?s known for designing software platforms for all businesses, irrespective of their size. Backed by advanced tech solutions, our goal is to empower companies by offering new technologies that would help resolve potential issues and errors during the evolution of technology. We are adept at providing solutions related to Blockchain Consulting Services, Enterprise Blockchain Solutions, Web & Mobile App Development, Robo Advisory, Bots (software apps), AL/MT/IoT, Smart City, to name a few.