Supervisor-Restaurant

Job Description

POSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

• A FullTimepositionbased atJWMarriottMarquisDubai.
• Number ofDirectReports-Basedon operations
• Titles ofDirectReports - Restaurant Captain/ ShiftLeaderand below

CANDIDATE PROFILE Experience:

• • Minimumof2-yearexperienceofa similar positionwithina five star hotel

SkillsandKnowledge

• • Minimumlifting20 lbs.
  • Ability to verbally communicate effectively with guestsandco-workers.
  • Pushing,pulling, bending, stooping, upward reaching
  • Exposuretocleaning chemicals
  • Exposuretoextreme temperatures
  • Prolongedperiods of standing and/or walking
  • Leadershipskills
  • Trainingandmotivating skills
  • Systems (Micros,Fidelio,LMS,Respack, Info time)

Educationor Certification

• • Highschool diplomaorGED4-year experience in the food andbeverage,culinary,or related professional area.

SPECIFICDUTIES Operational&AdministrativeTasks

• • Serveasa departmental role model or mentorbyworking alongside employees toperformtechnicalor functional job duties.
  • Assignandensure work tasks arecompletedontimeandthat they meet appropriate quality standards.
  • Ensurethat hourly employees are trainedoncompany corevalues,job roles, responsibilities, and technical and service aspects ofthejob.
  • Encourageandmotivate employees to performtheirbest, take responsibility for tasksandassignments,makedecisions andprovideinputon possible improvements.
  • Assist management to ensure that hourly employees have the necessary resources to effectivelyperformtheirjobs(e.g.,supplies, equipment,andinventory).
  • Assist managementinestablishing and communicatinggoals,performance expectations, timetables anddeadlinesfor shiftordepartmental operations to hourlyemployeesandensure that they are understood.
  • Coach anddevelopemployees(e.g.,createexpectations forcontinualimprovement,providechallenging tasksandassignments,holddevelopment discussions, and constructandexecute development plans).
  • Listento hourly employees suggestions for improving how workisdoneand howguestsare served, gaining managementsupportasneeded to act upon suggestions.
  • Coordinate tasksandworkwithother departments to ensure that the department runs efficiently.
  • Collaborate with management todevelopand carry-outideasand procedures, and setgoalsto continuously improve department performancearoundguest and employee satisfaction scores.
  • Assist managementinensuringthatassociates are completing onlinetrainingsassignedtothem.
  • Ensureall dailyandmonthly reports are detailed and submitted in a timely matter.
  • Ensuremaintenance of equipment by calling for repairsandtrainingstaff onproperuse. Using proper standard operating procedures to report and fix issues.
  • Reportguests commentsorcomplainthroughGXI and ensure that case will be closedwiththeguest.
  • RaisePurchase requestina timely manner toensureoperational equipment willalwaysbeavailable.
  • Update checkbookfromtimetotimeensuringthat all items onthePOswill be received,POswill be closed and amount will be postedinP&L on a monthly basis.
  • Assist managementwithscheduling.
  • Ensurethat opening and closing checklistsare doneandcompleted eachday.
  • Work closely with managementinleadingthe monthly beverage inventorywithCostControl.
  • Trainoutletcashierswithproper cash handling in-linewithISRA audit.
  • Maintain proper inventory worksheet ofalloperational equipment.

OTHER Safety and Security

• Reportworkrelatedaccidents,orother injuries immediately upon occurrencetomanager/supervisor.
• Follow companyanddepartment safety and security policies andproceduresto ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security ofanyguest reports of theft.

Policies and Procedures

• Follow company, hotelanddepartment policies and procedures.
• FollowsMarriott International Hotels Limited Regional Officepoliciesand procedures
• Protectthe privacyandsecurity ofguestsand coworkers.
• Maintain confidentiality of proprietary materialsandinformation.
• Ensureuniform, nametags,andpersonalappearanceare clean, hygienic, professionalandincompliance with company policiesandprocedures.
• Protectcompany tools, equipment, machines,orother assetsinaccordancewithcompanypolicies and procedures.
• Performotherreasonablejobduties as requested by SupervisorsandManagement.
• Workinghoursasrequiredto doyourjobbutnormallynotlessthan48hoursperweek.

GuestRelations

• Actively listen and respond positively to guest questions, concerns,andrequestsusingbrandorpropertyspecific process(e.g.,LEARN,JWSymphony ofService)to resolve issues, delight, and buildtrust.
• Assist other employees to ensure proper coverage and promptguestservice.
• Anticipate guests service needs,includingaskingquestionsof guests tobetterunderstandtheirneedsandwatching/listening to guest preferencesandactingon themwheneverpossible.
• Addressguests service needsina professional, positive,andtimely manner.
• Engageguestsinconversation regardingtheirstay, property services, and area attractions/offerings.
• Thankguestswithgenuine appreciationandprovide a fond farewell.
• Welcomeandacknowledge each and everyguestwitha smile,eyecontact, and a friendly verbal greeting, using the guests namewhenpossible.
• Supply guests/residents with directionsandinformation regarding property amenities, services, andhoursof operation, andlocalareas ofinterestandactivities.

Communication

• Answertelephones using appropriate etiquette including answering the phonewithin3rings,answeringwitha smileinonesvoice,using the callers name, transferringcallsto appropriate person/department, requesting permission before placing thecalleron hold, taking and relaying messages,andallowing thecallertoend thecall.
• Speak toguestsand co-workersusingclear, appropriate and professional language.
• Talkwithand listentoother employees to effectively exchange information.

Working withOthers

• Supportall co-workersandtreatthemwithdignity and respect.
• Handlesensitiveissues withemployeesand/or guestswithtact, respect, diplomacy, and confidentiality. Developandmaintain positive andproductiveworking relationshipswithother employeesanddepartments.
• Partnerwithand assist others to promote anenvironmentofteamworkandachieve commongoals.

QualityAssurance/QualityImprovement

• Complywithquality assurance expectations and standards,e.g.GuestVoice andJWMarriottBrandStandardAudit.

PhysicalTasks

• Enterandlocatework-related information using computers and/or pointofsalesystems.
• Stand, sit,orwalkfor an extended periodoftimeorfor anentire workshift.
• Readandvisually verify informationina variety of formats(e.g.,small print).
• Move, lift,carry,push,pull,andplaceobjectsweighinglessthan or equal to 10poundswithout assistance.

Keyskills :

About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development