Special Projects Lead

Job Description

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. Were pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.Were in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.We?re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.About the teamCaptain Acquisition and Market Ops is a strategic COE, within the Central Operations team that has the mandate to manage the supply operations and captain lifecycle, across all the markets and verticals of CareemWhat you?ll doAs a Special Projects Lead, you?ll own the management and delivery of strategic projects (captain support initiatives, captain training and onboarding, Major Events, Airport operations) including developing and improving operational processes, and feeding strategic inputs up to our central teams. This is a unique role with the opportunity to create genuine impact for the lives of everyday people in our region.We?re looking for someone with operations and projects management experience that can identify and tackle real life day-to-day issues from the ground up, define goals, construct relevant processes to organize and deliver on organizational and fleet-wide goals in a fast moving and dynamic business. Our ideal candidate is someone with a strong set of fundamental business skills - analytical ability, process building capability, strong communication, project management.

1. Supply Operations: Own operational performance and understand captain needs and sentiment. Analyze captain performance and determine how to drive projects and initiatives to enhance the captains? lifecycle with Careem. Balance your time between analytical, strategic thinking, and on-ground operations.
2. Develop & Optimize Processes: Monitor captains? needs and requirements during acquisition, onboarding and lifecycle to identify the biggest operational gaps, inefficiencies, and risks, and drive solutions in collaboration with various teams as required. To do so, you need to interpret and transform data into insights and break down operational and logistical problem statements to form tangible action plans. Scale this impact across markets by defining and driving implementation of best practices.
3. Product Development: Keep a keen eye out for new features to improve our operations and users experience. Partner closely with Product Managers to understand and align the roadmap and individual features with business strategy commercial realities. Act to unblock any challenges to keep us moving at pace.
4. Program/Project Management: Be a resourceful, go-getting multitasker, supporting or driving large, cross-functional initiatives across a variety of areas (product, ops, sales, marketing, etc)
5. Develop Relationships: Foster strong relationships with markets and functional teams to ensure efficient and productive working relationships. You will be the point of contact for your projects across various teams.

What you?ll needSuccessful candidates will have a passionate commitment to improving the lives of captains, an insane focus on excellence and customer centricity, and a strong alignment with our core values and purpose.

• Relevant and proven experience in tech, operations, business intelligence, PMO and/or strategy.
• Solid stakeholder management and communication skills, with exposure to cross-functional and global teams.
• Strong analytical capabilities, mastery of Excel and SQL knowledge required.
• Experience in defining solutions to complex, strategic topics with a deeply analytical and structured approach to issues.
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.
• Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role.
• Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away.
• Willingness to be present on ground for field visits, product testing, performance monitoring across various cities.
• Urdu/Hindi proficiency is a plus

Where youll be

• Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
• You?ll be working in the location you?re hired from. Due to legal and compensation considerations, you will need to be based out of the country you?re hired from as your primary work location.

What well provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

Keyskills :