Spa Receptionist

Job Description

POSITION SUMMARYJOB SUMMARY Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed. SCOPE / BUSINESS CONTEXT

• A Full Time position based at JW Marriott Marquis Dubai.
• Number of Direct Reports - none
• Titles of Direct Reports - none

CANDIDATE PROFILE Experience:

• Minimum 2 years of experience as a receptionists, preferably in spa

Skills and Knowledge Good oral and written communication skills in English Able to get on well with people from many different backgrounds Able to work under pressure at times Ability to be versatile Able to do shift work Computer literate (intermediate) Basic mathematical skills Conflict handling Well presented Clear speech Good general health Energetic Self motivated - able to work on their own Education or Certification Min. 21 years of age Minimum HSLC and any other specialization To have worked in hotels before as receptionist. SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share. Essential Functions

• To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
• To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
• To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Clubs facilities, services and to promote and sell memberships.
• To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the Reception Daily Operating Procedures.
• To liaise with the Spa & Recreation Manager/supervisor in the administration and handling of all membership applications and payments according to the LSOP for Membership Applications and Administration Procedures.
• To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
• To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.
• To be responsible for the handing out of towels and locker keys and to monitor their return.
• To be responsible for the control and booking of all courts, classes, appointments and services which the Spa & recreation has to offer.
• To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc.
• To be responsible for any other reception or administrative duty as laid down by the Spa & Recreation Manager/supervisor in the Reception Daily Operating Procedures.
• To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.
• To be aware of Health and safety regulations
• To maintain and update memberships, commission, daily sales and reports on a daily basis.
• Any other relevant task

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development