Shopping Experience Group Leader | Retail | IKEA Jebel Ali

Job Description

Job Requisition ID: 158248 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the roleThe purpose of this role is for the more experienced team members to coach other co-workers, to support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list joint.What you will doCustomers

• Ensure the store is in shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available for our customer)
• Customer guidance is in place to ensure an easy customer flow
• Ensure the waiting time and queuing policy are maintained as per bench mark
• Co-workers are ready and available to help customers
• To ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.
• Support the co-workers when they cannot resolve customers complaints , dealing positively and quickly with the issues raised by our customers
• Spending my working time on the shop floor, supporting the co-workers and ensuring that customers leaves with a positive impression of IKEA store , to encourage repeated visits
• Passing the customer feedback to my Senior in order to improve our services
• Knowledge about competitors and local market

People Management and Development

• Through own example, actively work to secure the IKEA Values
• Communicate with the co-worker and customers in a friendly and engaged manner
• Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully
• Ensures that the co-workers are trained in their job and are able to give the right informations to our customers
• Ensure that the co-worker are providing an excellent customer service and acknowledge the customers
• To keep a high communication level with the teams members and co-workers so they can perform their roles effectively
• One on one meeting on weekly basis with the co-workers to provide feedback

Financial

• To ensure that all co-workers are aware of our targets sales, services and EBPs
• Find for more effective ways of working in order reduce costs
• Ensure that all department SOP are shared with the co-workers

Required skills to be successful

• Customer Focussed
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork
• Communication

What equips you for the role

• 3-5 years experience in Retail in a similar role

About Al-Futtaim RetailAl-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencers in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference

Keyskills :
Continuous Improvement Retail Teamwork Communication

About Company

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.