Shift Leader/ Captain - IRD

Job Description

POSITION SUMMARYServefoodcoursesandalcoholicbeveragestoguests.Answerquestionsonmenuselections.Communicatewiththekitchenregardingmenuquestions,thelength of wait, recookorders,and productavailability.Followcycletimeguidelinesforallmeals.Maintaincleanlinessofwork areasthroughouttheday.Communicateadditionalmealrequirements,allergies,dietaryneeds,andspecialrequeststothekitchen.Inspectthecleanlinessandpresentationallchina,glass, andsilverpriortouse.Monitorandmaintainthecleanlinessofassignedtrolley&trayand ensure room &floorclearancedoneproperly. Communicatewithguests andotheremployeesandensurestaffisworkingtogetheras ateamtoensureoptimumservice. SCOPE/ BUSINESS CONTEXT

• AFullTimepositionbasedat JWMarriottMarquisDubai.
• NumberofDirectReports-NA
• TitlesofDirectReports- NA

CANDIDATEPROFILE Experience:

• • Minimumof 2-year experienceofasimilarpositionwithinafivestarhotel

Skillsand Knowledge

• • Minimumlifting20lbs.
  • Abilityofverballycommunicateeffectivelywithguestsand co-workers.
  • Pushing,pulling,bending,stooping,upwardreaching
  • Exposuretocleaningchemicals
  • Exposuretoextremetemperatures
  • Prolongedperiodsofstandingand/orwalking
  • Leadershipskills
  • Trainingandmotivatingskills
  • Systems(Micros,Fidelio,LMS,Respack,Info time)

EducationorCertification

• HighschooldiplomaorGED4 yearsexperienceinthe food and beverage,culinary,orrelatedprofessionalarea.

SPECIFICDUTIES Thefollowingarespecificresponsibilitiesandcontributionscriticaltothesuccessfulperformanceoftheposition:

• Openandcloseshiftinaccordancewithmanagerschecklist.
• Train,maintainandenforceallMarriottservicestandardsusinguserecords,menusandappropriatereferencematerials.
• Properlyexecuterevenueandcheckcontrolproceduresonshift.
• Maintainasafeandsanitaryworkenvironmentforallassociatesandguests.
• Performcashierduties,ifrequired.ThisinvolveshandlingticketsandcashasperMarriottInternational Food andBeverageSOP.
• Ensureroomserviceisfullystaffedandabletohandlevolumeofbusinessperiodicallycheckandassistasnecessary.
• Providefloorcoverageduringallmealperiods.
• Conducttastepanelsandmenuclassesonadailybasisforroomservice.
• Completescheduledinventoriesofsupplies,food,andliquortocheckstockandrequisitionnecessarysupplies
• Inspectstorageareasfororganization,useofFirstInFirstOut(FIFO),andcleanlinessandrectifyanydeficiencies
• Followpropertykeypolicies,includingcheckingoutandreturningkeystoappropriatedepartments.
• Attendandconductmeetingsasrequired.
• Ensureallsideworkisdoneonadailybasis.
• Manage aneffectiverepair andmaintenanceprogramthroughtheuse of workorders,inspections,etc.
• Eachassociateexpectedtocarryout,withintheircapabilities,allreasonable requestsbymanagement.

OTHER SafetyandSecurity

• • Reportworkrelatedaccidents,orotherinjuriesimmediatelyuponoccurrencetomanager/supervisor.
  • Followcompanyanddepartmentsafetyandsecuritypoliciesand procedurestoensureaclean,safe,andsecureenvironment.
  • NotifyLossPrevention/Securityofanyguestreportsoftheft.

Policies andProcedures

• • Followcompany,hoteland departmentpoliciesandprocedures.
  • FollowsMarriottInternationalHotelsLimitedRegionalOfficepoliciesand procedures
  • Protecttheprivacyand securityofguestsandcoworkers.
  • Maintainconfidentialityofproprietarymaterialsandinformation.
  • Ensureuniform,nametags, andpersonalappearance areclean,hygienic,professionalandincompliancewith companypoliciesand procedures.
  • Protectcompanytools,equipment,machines,orotherassetsinaccordancewith companypoliciesandprocedures.
  • PerformotherreasonablejobdutiesasrequestedbySupervisorsandManagement.
  • Workinghours asrequiredtodoyourjob butnormallynotlessthan48hoursperweek.

GuestRelations

• • Activelylistenand respondpositivelytoguestquestions,concerns,andrequestsusingbrandorpropertyspecificprocess (e.g., LEARN, JWSymphonyofService)toresolveissues,delight,andbuildtrust.
  • Assistotheremployeestoensurepropercoverage and promptguestservice.
  • Anticipateguestsserviceneeds,includingaskingquestionsofgueststobetterunderstandtheirneeds andwatching/listeningtoguestpreferences andactingonthemwheneverpossible.
  • Addressguestsserviceneedsinaprofessional,positive,andtimelymanner.
  • Engageguestsinconversationregardingtheirstay,propertyservices,and areaattractions/offerings.
  • Thankguestswithgenuineappreciationandprovidea fondfarewell.
  • Welcomeandacknowledgeeach andeveryguestwith asmile,eyecontact,and afriendlyverbalgreeting,usingtheguestsnamewhenpossible.
  • Supplyguests/residentswithdirectionsandinformationregardingproperty amenities,services,and hoursofoperation,andlocalareasofinterestandactivities.

Communication

• • Answertelephonesusingappropriateetiquetteincludingansweringthephonewithin3 rings,answeringwithasmileinonesvoice,usingthecallers name,transferringcallstoappropriate person/department,requestingpermissionbeforeplacingthecalleronhold,taking andrelayingmessages,andallowingthecallertoendthecall.
  • Speaktoguests and co-workersusingclear,appropriateandprofessionallanguage.
  • Talkwith andlistentootheremployeestoeffectivelyexchangeinformation.

WorkingwithOthers

• • Supportallco-workers andtreatthemwithdignityandrespect.
  • Handlesensitiveissueswithemployeesand/orguestswithtact,respect,diplomacy,andconfidentiality.Developandmaintainpositiveandproductiveworkingrelationshipswithotheremployeesand departments.
  • Partnerwithandassistotherstopromote anenvironmentofteamworkandachievecommongoals.

QualityAssurance/QualityImprovement

• • Complywithqualityassuranceexpectationsand standards,e.g.GuestVoiceandJWMarriottBrandStandardAudit.

PhysicalTasks

• • Enterandlocatework-relatedinformationusingcomputersand/orpointofsalesystems.
  • Stand,sit,orwalkforanextendedperiodoftimeorforanentireworkshift.
  • Readandvisuallyverifyinformationinavarietyofformats(e.g., small print).
  • Move,lift,carry,push,pull,andplaceobjectsweighinglessthanorequalto10poundswithoutassistance.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Keyskills :

About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development