Senior Manager: Payments Operations

Job Description

JOB SUMMARY This is role is primarily to handle all payments verticals including implementation of ISO 20022 standards and management of new payments infrastructure in the UAE.RESPONSIBILITIESStrategy Lead the Cash Client Journey Payments teams supporting clients based in the UAE and providing operational capabilities in UAE to clients across the network. This includes Factory and Studio based activity performed by all country teams in region and teams based in hub locations supporting the country Drive constant client input into the client journey to elevate the client experience, and lead the service teams to deliver high quality client interactions with solutions that meet client expectations Work with the Cash Ops Head on the financial performance targets of front to back operations and drive the respective region/countries to prioritize investments into ensuring the Client Journey achieves delivery of the product backlog in line with the business strategy Ensure continual experimentation within the client journey to deliver outcomes that align to the strategy and product backlog To direct and control service delivery in relation to cash Management in the country To pro-actively manage risks associated with offering Cash Products To manage change new products, new processes etc. without adverse impact to client and bank To manage the operations of the Cash management ops department, ensuring consistent delivery of high-quality services to internal and external customers and meeting objectives set by the Group using available resources allocatedBusiness To create and maintain Client Services Oriented culture / environment where processes are designed in order to bring overall efficiency in operations and at the same time achieve highest level of client satisfaction. To benchmark customer service with the market (which includes all appropriate service providers in the service industry) in the Cash business and determine ways of achieving leadership. Attend to client due diligence visit and if requested by clients, to arrange for visits to the regulators. Positive impression to the clients must be created through the adoption of standards issued by Group Services Delivery on client visits to preserve Bank s professionalism. To encourage an environment where staff of all ranks seeks achievement through experimentation and creativity and sense satisfaction through service quality. Provide adequate training opportunity to develop a culture of excellence. To ensure that appropriate plans for capacity, succession etc. are in place for the countryRisk Management Accountable for identifying, managing and controlling risks by ensuring that all procedures and processes are in compliance with local regulations as well as relevant low of the domiciled country of the client to avoid risks to clients, Bank and the Group. To proactively identify and recommend on areas of risk/ opportunities arising from regulatory and market changes. To undertake continuous monitoring of key controls to assess the proper functioning and adequacy of existing controls leading to effective management of Operational Risk. Ensuring alignment to SCB policies and procedures within the day to day processing environment of the function Ensuring Operation Units standards and roadmap abide by Group operating principles, policies and procedures as well as Country Addendums and Enterprise Risk Management Framework ( ERMF ) Ensuring that the execution of Operations functions are fully compliant with statutory regulations, laws, guidelines. Assist R&C in the overall effective and proactive management of all Operation units risks and control gapsGovernance Support the SPOC for various internal / external audits / reviews and liaise with various stakeholders to ensure timely and accurate information is provided. Responsible for tracking the issues raised from internal reviews and follow-through to resolution. Drive the audit round-up and audit ripple frameworks. Identify cross-border issues, agree the treatment plan and track closure. Provide support to R&C on operation related items presented in country BORFs, CNFRC, or any other risk forums/ committee where necessary. Provide an oversight over the central repository of all contracts and ensure it is kept up-to-date for all third-party engagements. Provide an oversight over the central repository of EUC register and ensure that exceptions are escalated to the respective EUC owners and tracked till closure. Support the unit in assessing any dispensation requests. Provide an oversight over any dispensations obtained/granted and ensure these are kept up-to-date.Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Cash Management Operations and Service UAE to achieve the outcomes set out in the Bank s Conduct Principles with focus on Fair Outcomes for Clients; & building The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance mattersKey stakeholders Head Business Risk Management, MENA & AME

Keyskills :
Operational Risk Regulatory Compliance Cash Management Client Services

About Company

Ateca Consulting is a specialist IT and Telecoms Recruitment Company. From our headquarters in London a highly trained team of consultants work with clients around the world.

We have many of the world?s leading organizations among our prestigious client list and are involved in some of the most high-profiled ICT projects Worldwide. Our excellent understanding of our sector and close relationship with our clients enables us to understand their exact requirements and provide bespoke strategies to ensure the right people are recruited at all levels of the business.

We work closely with clients regarding both contingency and project recruitment, offering contract and permanent resource solutions. Our market-focused approach has enabled us to build a database of highly skilled consultants, many of whom have been introduced to us through personal referral and therefore are rarely on the open market. All candidates are fully referenced before being submitted to any client.

Through our many years of experience we have learnt to understand what our clients need and to match that need with speed and accuracy. We know that in a competitive market place it is important to be flexible, reliable and responsive and this is what defines our service.