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Reservations Agent - Franchise

0.00 to 2.00 Years   United Arab Emirates, Dubai   30 Dec, 2023
Hilton
Job LocationUnited Arab Emirates, Dubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitals / Healthcare / Diagnostics
Functional AreaNot Mentioned

Job Description

Job Requirements A Reservations Agent will serve as the main contact for room reservations at the hotel and therefore, must offer an excellent service and influence the Guests decision to stay at the property.Essential Functions

  • Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication.
  • When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information.
  • Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
  • Be able to give correct information to fellow Team Members and/or to guests regarding the hotel and/or Hilton International
  • Knowledge of current activities in the Hotel and in the area round about
  • Follow up on late cancellations and no-show bookings.
  • Correct management of reservation documents.
  • Observance of the established standards of service.
  • Adherence to company credit policies.
  • Ensure Quality Checks on existing reservations.
  • Set up/maintain an efficient filing system.
  • Develop effective selling methods.
  • Development and updating of customer contacts.
  • Passing on of sales leads to the Sales Department
  • Additional F & B, C & E sales etc.
  • Obtaining HHonors members.
  • Ensure the cleanliness of all equipment at all times, as well as the general cleanliness and tidiness of the workplace.
  • Take part in Communication Meetings on a regular basis.
  • Always co-operate with colleagues and supervisors in the department.
  • Taking part in internal training courses and implement what has been learnt in daily practice.
  • Optimal communication and co-operation with all other departments, in particular Front Desk, C & E, Accounting.
Supportive Functions
  • In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
  • Assists office in any other administrative duties as needed.
  • Prepares reports as required.
  • Performs other duties as assigned by manager.
Work Experience The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.. Excellent oral and written communication skills. Well organized. Proficient in Microsoft Word, Excel, and PowerPointEducationSecondary School graduate or equivalent required.ExperiencePrior Reservations, Front Office or travel industry experience is a plus.Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotels employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Keyskills :
Microsoft Excel Communication Skills Organizational Skills Written Communication Oral Communication Microsoft Powerpoint Microsoft Word

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.

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