| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Ticketing / Travel |
| Functional Area | Not Mentioned |
About the Job:An opportunity has arisen for a Reservations Agent, German speaker to join our Reservations Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactionsProactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectivesAchieve targets set by Jumeirah for revenue, quality, customer service standards and productivityAchieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standardsProactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response timesMaintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standardsTake ownership and keep up to date with information and training required to complete role effectivelyActively drive and work towards own Individual Performance ObjectivesReservation Filing of correspondence, handling customer complaints, checking and updating of daily reportsEnsure compliance with the room reservations quality performance requirementsComplete payment requests and follow up for payments not made ensuring compliance with company payment policyAny other duties reasonably requested by the managementAbout you:The ideal candidate for this position will have the following experience and qualifications:Previous 5 Star Luxury Hospitality experienceCommunicates Effectively (eMail, Telephone ? Listening Skills, Writing Skills and Verbal communication etc.)Languages: Fluent in English. Another language is a plusTeam Player - Collaborates positively and effectively with others and teamFlexible and adaptable to changing business needs and processesTime Management/ Adherence to scheduleCustomer Relationship ManagementInitiative ? Identifies issues or area for improvement and taking ownership to resolveAbout the Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
Keyskills :
Reservation Ticketing Good communication skills
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