| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services Customer Service / Telecalling |
| Functional Area | Not Mentioned |
About the business areaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.In this role, your key responsibilities include:Develop and manage relationship with customers, conducting reviews of specific client portfolio’s, identifying improvement and development areas to the use of products and services, including proactive communications, advocacy and ongoing solicitation of feedback regarding products and services in order to build and maintain strong relationships with clients and to increase their portfolios development and long term progressionSupport the development of new products and services, based on customer feedback, supporting in the identification and introduction of innovative products in order to continuously enhance and meet customer needs and to ensure best in class products are included to the product listingConduct reviews and analysis of specified client portfolios/products, providing supporting data on product usage and assisting in the development of the sales activity planning process, including reviewing existing customer files in order to identify sales opportunities, provide informed advice and inputs and drive cross-sell, upsell/retentionSupport the delivery of the financial target agreed with the business head through conducting the day-to-day activities as assigned in order to ensure overall Unit objectives and goals are metAdhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholdersManage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performanceDemonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactionsThe ideal candidate should have the following experience:At least 6 years of relationship management experience in Banking/financial services industryBachelor’s Degree in Business Management or FinanceKnowledge and SkillsIn depth knowledge of global financial markets and trendsUnderstanding of wealth management products and servicesStrong negotiation skillsStrong decision making skills and the ability to take the leadGood numeracy skillsYou will be redirected to the company website to apply for this position
Keyskills :
elationship management experience in Banking/financial services industry
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