| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Sales / Retail / Corporate / Business Development |
| Functional Area | Not Mentioned |
What you will do:-Description of Accountability:OA WORK CONTROLLERManage Jobs / Customer requestsLog Service delivery requests & Supplies delivery requestsEnsure SLAs in attending calls with least Call Abandon RatioAllocation of Jobs taking into consideration geographical routing, Maximize per day per Tech productivity, Meet response time 2 ? 4 hours, Assess Load Vs Capacity of TechsPlan the Preventive Maintenance schedule (based on AMC terms and/or Document volume of the Printers / MFPs)First Line Support (FLS) - Provide resolution over the phone / email to the Customers for their Printers / MFPs (product features, Scan / Print / Fax issues/Solutions issues)Awareness of Brand?s Technical data repositories (portal based / local data base Ex. Ribbon) for product features and service-related dataCustomer relationship management (key for CS and for service referrals for new machines)Work in close coordination with Supervisor / Manager and the field teams (technical & delivery crews) for real time / dynamic service support to the customersPrepare Estimates / Quotes ? Awareness of Spare Parts and the replacement articlesFollow up for estimate approvalsUpdate full cycle of the Jobs in SAP ? Notification/Service order/Spare requests/Job update/InvoicingCo-ordinate with stores for parts / unitsFiling of relevant documents.Co-ordinate with Drivers for the committed deliveriesMIS reportsAV WORK CONTROLLERFollow up with customer for estimate approvalUpdate full cycle of the Jobs in SAP ? Notification/Service order/Spare requests/Job update/InvoicingCo-ordinate with stores for parts / unitsPrepare Estimates / Quotes ? Awareness of Spare Parts and the replacement articlesAllocate the daily incoming jobs to techniciansFollow up with technicians and customers for field appointment and ensure the schedule is attending as per the commitmentEnsure the feedback / schedule changes if any to be updated to the customer in timeFiling of relevant documents.Co-ordinate with Drivers for the committed deliveriesFollow up and collect the outstanding payment from the customersMinimum 15 hello calls to the customers and update the report and submit on every Saturday.Customer complaints very minimal ? based on the targetCustomer incoming calls to be attended within min rings based on the targetRequired Skills to be successful:Sales SkillsAnalytical skillsCustomer handling capabilityEffective CommunicationInterpersonal skillsProblem solvingGreat organizational and time management abilitiesStrong communication and interpersonal skills.Business acumen & market understandingWhat equips you for the role:Bachelor Degree with similar sales experienceMinimum 3 ? 5 years experience in similar position in inventory management in Consumer Electronics / IT industryMS Excel, Powerpoint and Outlook knowledgeYou will be redirected to the company website to apply for this position.
Keyskills :
Sales Good selling experience Good communication skills
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