| Job Location | United Arab Emirates, Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Airlines / Aviation / Aerospace |
| Functional Area | Not Mentioned |
Job PurposeAre you ready to embark on an exhilarating journey into the world of aviation If youre a recent graduate with a passion and a thirst for knowledge, our National Graduate Training Program is your ticket to a dynamic and fulfilling career in this exciting industry.At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. Our Customer Affairs & Service Audit (CASA) department is an integral part of this vision as their primary objective is to manage customer feedback, ensure that customers concerns are investigated and responded to in a professional and timely manner to retain or restore their confidence and to protect future revenue for Emirates.This comprehensive program is designed to mold you into a skilled Customer Affairs professional by providing you with practical experience in various functions. This program typically targets recent graduates or professionals seeking to enhance their skills and knowledge in this field.The program aims to equip participants with a comprehensive understanding of aspects related to customer affairs. It will last for 18 months, and include a combination of attachments, courses, and On Job Training. It will cover a wide range of topics, such as: managing customer complaints/claims, from investigation to conclusion in a timely and cost- effective manner, working with operational divisions, Group Legal, Group Insurance.Qualifications & ExperienceQualifications:- Bachelors degree or Higher Diploma certificate from an accredited university or college in Arabic Literature, or other related fields.- GPA 3.0 or above (or equivalent)- Fluency in verbal and written English (IELTS Score 6 or above)- UAE Nationality (Passport & Khulasat Al Qaid)- Must not be over 27 years oldBenefits- Competitive Salary- Comprehensive medical coverage- Travel concessions on Emirates- Annual leave ticket- UAE national loan (after training)- Pension benefits (if applicable)Recruitment Process- Submit your complete application and ensure all required documents attached- HireVue: On Demand video interview- Psychometric Test- Interview/AssessmentNote: Ministry of Higher Education attestation is required for certificates
Keyskills :
the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).
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