Maintenance Support Engineer

Job Description

Position IdentificationPosition Title: Maintenance Support EngineerOrganization: CribMaster Europe EMEALocation: Middle EastReports to: CribMaster Customer Experience & Service ManagerPosition SummaryAs a Maintenance Support Engineer, you will work on-site to manage, maintain, and install leading RFID asset tracking solutions, ensuring their optimal performance. Daily customer interaction is key, requiring excellent interpersonal skills to build positive relationships and gather insights. While primarily working independently on-site, youll be part of a supportive network ready to assist when needed. This position requires travel mainly across the Middle East, mostly to factories in the aerospace/aviation sector, potentially up to 5 days a week.The Ideal Candidate

• The ideal candidate should possess a balanced mix of technical and commercial skills, a customer-focused mindset for exceptional service, and be a technical generalist with knowledge in IT hardware, software, data, networking, and RFID technology.
• You will work remotely, troubleshooting electrical/mechanical issues and self-learning about CribMaster Solutions, driven by curiosity. Effective writing and multilingual communication are crucial for collaborating, creating technical documents, and delivering onsite training or refreshers. Above-average skill with MS Word, Excel, PowerPoint, and Visio is required.
• The ideal candidate will serve as a liaison to external customers, positively representing CribMaster through organization, technical competence, and professionalism.
• The successful candidate should be willing to travel throughout the Middle East and, if necessary, to other locations, for periods of up to 5 days at a time. This high-visibility role offers numerous opportunities for technical and professional development.

Essential Job Functions

• Perform field service of activities to include ad-hoc maintenance, preventive maintenance, upgrades, firmware updates, diagnose and break-fix, software configs, RFID Tag assignment / replacement.
• Work closely with Operations, Sales and Technical Support to coordinate activities.
• Acts as the customers technical advocate and makes recommendations that facilitate efficient and productive implementations
• Understands various CribMaster product deployment and configuration options, ensuring optimal utilization to meet customer needs.
• Act in a Support field sales through installation, start-up, maintenance, and identifying continuous solution delivery.
• Prepares and provides basic product / refresher training to meet customer needs, whilst working closely with the Training & Educational Specialist for alignment
• Foster strong internal and external customer relationships by bridging communication between customers and CribMaster departments, addressing field issues, and ensuring follow-up.
• Assists with preparing formal project plans for the customer
• Supports the sales team with all opportunities including pre-sale customer site surveys
• Completes RFID / Non-RFID implementations, training, and post implementation support.
• Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others.

Experience, Knowledge & Qualifications Required

• Bachelors degree in a technical subject or significant related work experience
• 2-4 years field experience in a customer service or technical service position
• Proficient in English and Arabis is a plus.
• Strong knowledge, experience and a deep understanding of passive RFID technology & concepts and other radio frequency technology a plus (BLE & NFC for example)
• Experience installing, configuring, troubleshooting software on Windows based computers
• Methodical thinking with an understanding of mechanical break-fix workflow
• Exceptional written and verbal communication skills: formal, informal, and technical
• Self-motivated individual with the desire to succeed and motivate others
• Ability to self-learn
• Experience in field service, field maintenance
• Must be comfortable working independently and remotely from peers
• Must have mechanical aptitude and ability to use standard hand tools to repair/replace mechanical and electronic components. Must have basic knowledge of electricity and radio.
• Must have industrial safety aptitude: the ability to work safely in potentially dangerous environments that include welding, milling, stamping, heavy machinery, high-temperatures, platforms, ladders, enclosed spaces, and chemicals.
• Ability to teach IT and software techniques / features
• Familiarity with tools, industrial processes and inventory management innovation is a plus
• Knowledge of IOT technologies is a plus
• Project management experience is a plus
• Must have current and valid driving license

Key Stanley Black & Decker Qualities Required

• Highly organized, Flexible and Trustworthy, Discrete, Efficient and Sociable; Dynamic; Pro-active, Stress resistant; Independent with high self-motivation initiative

About Us STANLEY Black & Decker is a $12.7 billion purpose-driven industrial organization headquartered in Connecticut, USA. With 58,000 employees in more than 60 countries. STANLEY Black & Decker aims to create a more sustainable world by supporting the growth of vocational and trade skills, STEAM education, and makerspace programming. STANLEY Black & Decker operates the worlds largest tools and storage business, featuring iconic brands such as Black & Decker, Bostitch, Craftsman, DeWalt, Facom, Irwin, Lenox, Porter Cable and STANLEY; the worlds second largest commercial electronic security company; and operates a leading engineered fastening business, as well as oil & gas and infrastructure businesses.In 2011, STANLEY Black & Decker acquired CribMaster as part of its strategic growth plan to bring a wider portfolio of technology solutions to its customers. CribMaster is part of STANLEY Black and Decker, which also includes STANLEY Ventures. CribMaster is headquartered in Marietta, Georgia, USA, with central European offices strategically located.For more than two decades, STANLEY CribMaster has worked directly with its customers and partners to deliver leading solutions that improve the performance of manufacturing facilities and job sites all over the world. By providing intelligent inventory and asset management solutions, we help our customers optimize their operations and now serve over 12,000 customers across 36 countries.CribMaster is a turn-key solution designed to provide real-time intelligence to ensure that the right assets go to the right workers at the right time improving compliance and minimizing safety risks.Driven by our software platform, our comprehensive portfolio of vending and tool control solutions provides inventory management data to ensure that the right assets go to the right workers at the right timereducing operational costs, increasing productivity, and improving compliance.Customer care is at our core and we extend that commitment to every employee and every cause we engage in. We hire top talent that are not only the best in their fields but are also dedicated to providing the highest quality customer experiencewhether that customer is a fellow employee, a partner in a community engagement activity, or an organization that buys our solutions.STANLEY Black & Deckers strength combined with the industry leading technology of STANLEY CribMaster gives us a unique set of capabilities that contribute to our market leading position. If you feel that you can contribute to this team, we would like you to join our mission.SBD is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination. SBD provides equal opportunity to all associates with employment requirements and individual qualifications. Furthermore, SBD prohibits discrimination in all employment practices for reasons of race, color, religion, sex, sexual orientation, national origin, age, physical or mental disability.

Keyskills :
project management data Powerpoint Electrical Visio Software Ms Word Industrial Safety mechanical It Hardware Networking Nfc Iot Rfid Excel Ble

About Company

Stanley Black & Decker, Inc.

Job Source: www.linkedin.com